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IT Support Specialists are responsible for analysing, troubleshooting and evaluating technology issues. This role may support internal clients, helping to keep employees productive, or external customers of a company, helping them via the telephone or webchat.

Some specialists are tasked with giving instructions to customers on how to use business-specific programmes or working with other technicians to resolve problems. Other specialists may be responsible for answering simpler questions from non-business customers, like re-establishing internet connections or troubleshooting household IT products like Wi-Fi routers.

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