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Technical Support Analysts are specialists who provide technical support, advice, and assistance to an organization and its customers. They help resolve hardware, software and other technical problems. They often provide front-line support for system issues, whether these issues be in the organization or at a customer’s premises. 

Support analysts often communicate directly with consumers. They further evaluate user requirements, address technical problems, and they work with engineering and IT staff to provide solutions that can be delivered by various means, such as by phone, email, remote connection or onsite.

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